Services
One-stop solution for collection needs
Collection, field and tele-calling, skip tracing, bounce-to-recovery, NPA support and legal coordination, all under one compliant roof.
Our services
Six services. One accountable partner.
Debt Collection & Recovery
Retail · Microfinance · MSME · Commercial Vehicle
End-to-end collection on retail, microfinance, MSME and commercial-vehicle portfolios. Accounts are worked bucket-wise with the right mix of tele-calling and field visits, and every attempt is recorded and reported.
- Bucket-wise strategy from X-bucket to write-off
- Pin-code-wise allocation within 24 hours
- Daily MIS: allocation vs collection, PTP, bounce
Field Visits & Tele-calling Support
100-seat calling centre · 250+ field officers
A CRM-driven calling centre with dialer and 100% call recording, backed by GPS-enabled field officers who carry out physical visits with photo and location evidence.
- Recorded, scripted, local-language calling
- GPS check-in/out, customer photo, receipt upload
- Scalable: 50+ additional FOS deployable within 7 days
Skip Tracing & Customer Traceability
Up to 85% traceability*
When customers move or change numbers, our local networks and data validation bring them back into contact without misrepresentation or pressure.
- Address and contact verification
- Local-network and reference tracing
- Traceability reporting by bucket and vintage
Bounce to Recovery
Early-bucket cure
Fast, courteous follow-up on cheque and NACH bounces converts early-bucket accounts into paid accounts before they roll forward.
- Same-day contact on bounce data
- Client-authorised payment links, UPI and QR
- Roll-forward and cure-rate tracking
NPA Support Services
Aged & written-off accounts
Structured follow-up on NPA and aged accounts, with settlement facilitation only within the lender’s approved framework and full documentation.
- Account-level history and visit logs
- Settlement facilitation as per lender policy
- Escalation and review with lender teams
Legal Coordination Support
Notice delivery · legal visits
We coordinate with the lender’s legal team for notice delivery, legal visits and documentation, with proof of service on every case.
- Notice delivery with proof of service
- Legal visit coordination
- Document collection and case files
*Up to 85% traceability based on internal MIS FY 2024-25; varies by bucket and vintage.
Who we serve
Portfolios we know inside out
Our experience includes portfolios for leading NBFCs, microfinance institutions, small finance banks and private banks.
NBFCs
Retail, consumer and vehicle-finance books across every bucket.
Microfinance institutions
JLG and individual micro-loans, with a sensitive, community-aware approach.
Small finance banks
Retail and MSME lending with strict documentation standards.
Private banks
Panel-grade compliance, audit trails and daily MIS.
Engagement models
Transparent pricing, your choice
Fixed-fee model
Predictable monthly cost per allocation, ideal for early buckets, tele-calling programmes and stable volumes.
- Fixed cost per case or per seat
- Clear SLA and daily MIS
- Easy budgeting for lenders
Performance-based model
Pay on results. Our fees are linked to resolution and collection, ideal for later buckets and NPA portfolios.
- Payout linked to collection or resolution
- Shared incentive to perform
- Bucket-wise rate cards
50,000+
Live cases / month capacity
50+
Extra FOS within 7 days
24
Hours to allocate
98%
Allocation adherence
FAQ
Questions lenders usually ask
Which parts of Uttar Pradesh do you cover?
All 75 districts and 350+ tehsils across Western UP, Central UP, Eastern UP, Bundelkhand and Awadh & Devipatan, including rural areas.
How quickly can you start on a new allocation?
Data is validated and allocated pin-code-wise within 24 hours of receipt. For large or new geographies we can deploy 50+ additional field officers within 7 days.
How do customers make payments?
Only through client-authorised modes such as UPI, payment link or QR. Receipts are uploaded through our field app and verified daily.
Are your field officers certified?
Yes. IIBF DRA certification is mandatory for all field officers, and every employee goes through police verification and KYC.
What reporting will we receive?
Daily MIS covering allocation versus collection, PTP, bounce and traceability, plus visit logs with GPS evidence, call recordings on request and a weekly review meeting.
How is our data protected?
Data is received over SFTP or CRM under NDA, with role-based access, audit trails and secured transfer throughout.
Work with us
Ready to hand over your next allocation?
Share your bucket mix and volumes and we’ll come back with a deployment plan within one working day.
